Frequently Asked Questions
Q: Do you accept refunds or returns?
A: All sales are final. Due to the digital and intimate nature of our offerings, we do not offer refunds or returns. Please be sure to review your order carefully before completing your purchase.
Q: What if I ordered the wrong item or size?
A: We cannot process exchanges or changes once an order is placed. For physical products, please double-check your selections before checkout. For digital products, access links are final and cannot be reissued to a different item.
Q: My package says “delivered,” but I haven’t received it. What should I do?
A: First, confirm your shipping address and check with household members or neighbors. Then contact your local USPS office with your tracking number. While we are not responsible for lost or stolen packages, we're happy to help guide you through next steps.
Q: My product arrived damaged or incorrect — what now?
A: Please contact us at info@therosebudbrand.com within 3 business days of receiving your order. Include your order number, a photo of the issue, and a short description so we can promptly assist you.
Q: Can I get a refund for a digital product I haven’t used yet?
A: No. Access to digital downloads is granted immediately upon purchase, which makes them non-refundable. All digital products are final sale.
Q: How do I contact customer support?
A: Email us anytime at info@therosebudbrand.com and allow up to 48 business hours for a response. We appreciate your patience as we care for every message with intention.